hbsje Privacy Policy

1 Introduction and Applicability

hbsje ("we", "our", or "platform") is a trusted online betting and casino platform for Bangladesh. We place the highest importance on the privacy of our users' personal information.

This Privacy Policy ("Policy") explains how hbsje collects, uses, stores, and where necessary shares your personal information with third parties. This Policy applies to the hbsje website, mobile platform, and all related services.

By registering on our platform or using our services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

2 The Types of Information We Collect

2.1 Personal Information Collected Directly

When you open an account on hbsje or use our services, we may collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID card or passport number (for verification)
• Residential address
• Payment account details (bKash, Nagad, Rocket, Upay number or bank account details)

2.2 Automatically Collected Information

When you browse our platform, the following information may be collected automatically through technical means:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and time spent
• Referral URL (where you came from before reaching our site)
• Gaming activity logs (bet amounts, game history, win/loss records)
• Financial transaction history

2.3 Information for Identity Verification

To prevent fraud and follow international KYC (Know Your Customer) standards, we may collect a digital copy or photo of your identity document. This information is used solely for verification purposes and is stored with the highest level of security.

3 Purpose of Data Collection

hbsje uses your personal information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Providing uninterrupted betting and gaming services
• Processing deposit and withdrawal transactions
• Managing bonuses, promotions, and VIP benefits
• Providing assistance through 24/7 live chat support

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Identifying unusual transactions to protect your account
• Complying with anti-money laundering (AML) regulations
• Preventing minors from accessing the platform

3.3 Service Improvement and Personalization

• Offering games and bonuses tailored to your preferences
• Improving platform performance and user experience
• Conducting analysis to resolve technical issues

3.4 Communication

• Sending important notifications related to your account
• Sending information about promotional offers and bonuses (with your consent)
• Responding to your support requests

4 Data Storage and Security

hbsje gives the highest priority to protecting your personal information. We apply industry-standard security measures:

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transfers between your browser and our servers are protected with 256-bit SSL encryption.
• Encrypted Storage: Sensitive information that is stored is always kept in encrypted form.
• Firewall and Anti-DDoS: Our servers are protected by advanced firewalls and DDoS prevention systems.
• Two-Factor Authentication (2FA): You have the option to enable 2FA to add an extra layer of security to your account.

4.2 Organizational Security

• Only authorized staff can view user information within defined limits.
• Staff receive regular training on data protection.
• All data access activity is logged and audited.

4.3 Data Retention Period

We retain your personal information for as long as your account remains active. After account closure, certain information may be kept for a defined period to meet legal or regulatory requirements. Once that period has passed, the information is securely deleted or anonymized.

5 Sharing Information with Third Parties

hbsje never sells, rents, or exchanges your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

To complete your transactions, we share the necessary financial information with bKash, Nagad, Rocket, Upay, and associated banking partners. These organizations operate under their own privacy policies.

5.2 Technology and Service Providers

We work with trusted technology partners to operate our platform. These include: game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), cloud hosting providers, and fraud analysis services. These partners operate under strict confidentiality agreements and can only access the information necessary to provide their services.

5.3 Legal Obligations

We may be required to share information with authorities to comply with court orders, government directives, or applicable laws. In such situations, we will notify you where legally possible.

5.4 Business Transfers

In the event of a change in ownership or merger of hbsje, user information may form part of the transferred assets. We will notify you before any such change takes place.

6 Cookies and Tracking Technology

hbsje uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the basic operation of the platform. Login sessions, security tokens, and account preferences are managed through these cookies.
• Performance Cookies: Used to analyze how different parts of the site are being used, which helps us improve our services.
• Functionality Cookies: Used to remember your language and other preferences.
• Marketing Cookies: Used to show promotional offers based on your preferences (only with your consent).

6.2 Cookie Control

You can accept or reject cookies through your browser settings. However, if you reject essential cookies, some important functions of the platform may not work correctly.

7 Your Rights

hbsje respects your right to data protection. You have the following rights:

7.1 Right to Access Information

You can find out at any time what information we hold about you. To do so, email [email protected] or contact us via 24/7 live chat.

7.2 Right to Correct Information

If any information we hold about you is incorrect, you can request a correction. This can be done through your account settings or by contacting support.

7.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, if there are legal obligations, some information may need to be retained for a defined period.

7.4 Right to Object to Data Processing

If you have objections to marketing communications or certain types of data processing, you can let us know and we will take the appropriate action.

7.5 Right to Data Portability

You have the right to receive your personal information in a machine-readable format.

8 Account Closure and Data Deletion

If you wish to close your hbsje account, please contact the support team.

8.1 Account Closure Process

1. Withdraw all balances remaining in your account.
2. Send an account closure request to [email protected] or via live chat.
3. After identity verification, your account will be closed.
4. A closure confirmation will be sent by email.

8.2 Information Retained After Account Closure

Due to legal and regulatory obligations, the following information may be retained for a defined period after account closure:

• Financial transaction records
• Identity verification documents
• Betting history (for dispute resolution)
• Communication logs (related to complaints)

Once the required retention period has passed, this information will be securely deleted or anonymised.

9 Minor Protection

hbsje is only for individuals aged 21 or above. We do not knowingly collect personal information from any minors.

Age verification is mandatory at the time of registration. If a user is found to be under 21 years of age, their account will be immediately suspended and any collected data will be securely deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 Policy Changes and Updates

hbsje reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification of the changes to your registered email.
• Display a clear notice on the platform.

The updated policy will take effect from the date it is published. Continued use of the platform after any changes will be considered as your acceptance of the new policy. We recommend that you review this policy regularly.

10.1 Previous Versions

Previous versions of this policy are available upon request via [email protected].